Q: Do I have to know HTML code to use WebPress?
A: No. WebPress has a built-in graphical editor that works much like your favorite word processor. This tool makes updating the pages on your site quite simple. You can insert pictures, format text, and insert links directly into the content of your site’s pages. Why pay a web designer when you can update your site's content yourself?
Q: Do I need to install special software on my computer?
A: No. All you need is your Web browser to update your site. You just log in to the Administration page on your site to manage your site’s content, upload files to your file repository, and everything else that WebPress does. To use the graphical editor, you must use Internet Explorer 5.5 for Windows or higher.
Q: What is a domain?
A: A domain name is your website’s address on the Web. It is a word followed by .com, .net, and others. YourWebPress.com is an example of a domain name. The “www.” is not considered part of the domain name. The “.net”, “.org”, and “.com” at the end are considered part of the domain name. “yourdomain.com” and “yourdomain.net” are different domain names and must be registered separately. See the Domain FAQs for more information.
Q: I have a website. Can I transfer my domain to WebPress?
A: Yes. When we transfer your domain, a year is added to your domain’s registration. In other words, if your domain is set to expire on May 1, 2004, the new expiration date after the transfer will be May 1, 2005, regardless of when the transfer takes place. See the Domain FAQs for more information.
Q: What does the Setup Fee include?
A: The setup fee includes a one-year domain registration or transfer, a step-by-step instruction manual, header graphics, and layout design. We will also port your existing website’s content to your new WebPress site. If you do not have an existing website, we will setup your site with any content that you provide, such as brochures, photos, flyers, or general information in the profile you fill out when you sign up. We will also set up your e-mail accounts.
Q: How much does it cost to renew my domain registration?
A: We will renew your domain registration for $29.95 per year. When you register/renew your domain for multiple years, you can save a lot of money.
2 Years – $51.90 – save 13%
3 Years – $68.85 – save 23%
5 Years – $99.75 – save 33%
10 Years – $149.50 – save 50%
Q: How will I be billed?
A: Your monthly fee will be billed through an automatic bank draft or an automatic charge to a credit card. If you require alternate billing methods, contact us for more details.
Q: I know HTML (JavaScript, CSS, etc.). Can I edit the code on my site?
A: Yes, you can edit the code of articles (pages) content. The graphical editor has a button in the toolbar that will switch you to “Code View” where you can edit the code of that article’s content. You can insert JavaScript and edit the HTML source from this view.
Q: Can I see how many people are viewing my site? Can I see other site statistics?
A: Yes. WebPress shows you your site’s statistics. It will list your hit-counts by day, week, month, browser, operating system, and other criteria.
Q: How will I log in to my site?
A: Once your site is setup, we will give you the address for your administration page, a login name, and a password. You can then change your password and add other users that will be able to update your site.
Q: How do I get my site listed on search engines such as Google or Yahoo?
A: There are different types of search engines and web directories. Some of them require that you submit your site to that directory, and some of them periodically crawl the Internet to index sites. Google will find your site based on how many sites link to your site, how many hits you receive, what keywords and description you have in your metatags, and the content of the site. We can run your site through our site submission software that will submit your site to over 1000 search engines for a small fee. Contact us for details.
Q: What are metatags?
A: In WebPress, we refer to metatags as the list of “keywords” and the “description” for your site. They can be entered directly in WebPress or you can send them to us to be entered. Metatags are bits of code at the top of each webpage that describe your site and are looked at by search engines. Yes, there are other types of metatags besides “keywords” and “description”, but on this site, we just mean “keywords” and “description” when we say “metatags.”
Q: What kind of technical support will I receive? Will you help me when I have questions?
A: Yes, of course! Our customer support team is available to answer any of your questions. We’ll walk you through a solution to your problem and help you update your site. Also, you will receive a training manual to help you along the way, and step-by-step instructions are also available at help.yourwebpress.com. Contact us if you have questions.
Q: WebPress has almost all the features I need, except…
A: If you have something specific in mind for your website, we will find a way to do it with WebPress or we will program something specific to meet your needs. Our general special programming fee is $90/hour. If you need special database additions, management tools that are not built in, updates that require specialized coding, or general programming requests, we can work out a solution for you. Contact us for more information.
Q: Can I sell stuff on my site?
A: Yes. An e-commerce module is built in to WebPress. This module allows you to add products to your inventory, specify sales prices, edit sales tax specifications by state, calculate shipping charges, manage your incoming orders, search your products, feature certain products, and much more. The "shopping cart" application works just like similar shopping carts at other e-commerce sites. See the E-Commerce FAQs for more information.
Q: Can I accept credit cards on my site?
A: Yes. You will need to fill out a special e-commerce application to accept credit cards. Contact us or see the e-commerce FAQs for more information.
Q: When I sign up for WebPress, do I need to contact my Internet Service Provider (ISP). Do I need to contact who hosts my e-mail?
A: In general, no. When we host your website, this does not affect your Internet connection. Any e-mail addresses you have set up with us (yourname@yourwebsite.com), are completely separate from your current e-mail address, and you can keep both addresses. If you want your new e-mail addresses to forward to your current e-mail addresses automatically, we can do that from here. If you want the e-mail address you have with your ISP to forward to your new @yourwebsite.com address, you may need to contact your ISP to get set up that forward.
Q: How do I set up my mail client (such as Outlook or Outlook Express) to check my new e-mail address?
A: When setting up your new address with your mail client, set up the Outgoing Mail Server (POP3) as “mail.yourdomain.com”. For your username, enter your full e-mail address – “yourname@yourdomain.com” and NOT just “yourname”. See our tutorial on Outlook Express.
Q: Can I check my e-mail with my web browser?
A: Yes, you can use our webmail site to check your e-mail. Just go to mail.yourdomain.com OR mail.yourwebpress.com. Remember to enter your full e-mail address for your username.
Q: I already have a domain and I have e-mail addresses with that domain. Can I keep those e-mail addresses when I transfer the domain to WebPress?
A: Yes. Before we transfer your domain to us, we need a list of e-mail addresses and passwords for the e-mail addresses you currently have and new ones that you want set up. We will set these addresses up on our end before you transfer your domain so there will be zero downtime on your e-mail and you won’t miss any messages.
If you have any questions not answered here, call us at 1-866-930-9303 or e-mail us at info@yourwebpress.com. Also, you're welcome to take a look at our sample sites.
