Q: What is a Merchant Account?
A: A merchant account is a commercial bank account established by contractual agreement between your business and the banks we represent. A merchant account enables your business to accept credit card payments from your customers.
Q: Why does my business need to accept credit cards from my customers?
A: By accepting major credit cards you can increase your credibility, customer convenience, and best of all, your sales. Statistics say accepting credit cards can increase sales by 30 to 100%!
Q: How do I apply for a merchant account?
A: Simply e-mail ecommerce@yourwebpress.com and request a merchant account application be returned via your e-mail account or call 704.532.4320 and a consultant will walk you through the process.
Q: How long will it take for my application to be processed?
A: Within 3-4 business days your company will be able to accept credit cards from your customers. Our processing department specializes in expediting your application so you can immediately start accepting credit cards from your customers. All necessary paperwork can be faxed to expedite the process.
Q: What credit cards will my business be able to accept?
A: We will apply for your business to accept all 4 major credit cards: Visa, Mastercard, American Express and Discover.
Q: What type of equipment should my business use to process credit cards and checks?
A: We have the software or terminals(s) your business will require at competitive lease and purchase prices.
Q: Will my business receive a statement on the transactions processed?
A: As an E-Commerce Exchange merchant you will receive a comprehensive statement detailing your credit card transactions. This also comes with 24-hour customer service to assist you with all merchant account related questions. Customer service and merchant account statement fees are $10.00 per month.
Q: How will my business receive payment for each transaction?
A: Once the transaction has been approved your customer's charges are deposited directly from our credit card processor to your bank account. Transaction deposits range from 24-72 hours from the date of the transaction.
Q: How does payment gateway integrate with my website?
A: Our Authorize.net payment gateway setup is quick and easy. YourWebPress.com will simply establish a link between the payment gateway secure server and the merchant's website. All users of YourWebPress.com will have linking and shopping cart capabilities built into the base version of YourWebPress.com.
Q: Are my funds guaranteed?
A: Any customer has the right to dispute a credit card charge from the card's issuing bank. If a charge is challenged, a retrieval request will be sent to the merchant asking for proof that a sale had been made by the customer. In addition, the merchant's credit card processor has the right to discontinue service for many reasons. And finally, a merchant should take due diligence to protect against someone trying to order merchandise with stolen cards by becoming familiar with the process.
If you have any questions not answered here, call us at 1-866-930-9303 or e-mail us at info@yourwebpress.com.
